Posted: Jan 9, 2023

Part-time Ombuds

Salary: $50,000.00 - $55,000.00 Annually
Application Deadline: N/A

Founded in 1864, the University of Denver (DU) is a private, doctoral-granting university with high research activity. The university has become increasingly known, nationally and internationally, for its creative, 21st-century approaches to problem-based scholarship, as well as its holistic, student-centered approach to learning known as the 4D Experience and its dedication to the public good through local, national, and international partnerships. Beginning in the fall of 2022, DU will also offer every one of its students the opportunity for a unique set of leadership and wilderness experiences at the James C. Kennedy Mountain Campus, just two hours north of its beautiful urban campus. The university plays an integral role in the cultural, social, economic, and educational vibrancy of the fast-growing city and region it calls home.

Position Summary

The Part-time Ombuds position will provide confidential, neutral counsel, wisdom and direction to faculty, students, and staff at DU who are working to resolve on-campus-related problems and conflicts not subject to other dispute resolution processes. These conflicts may be related to a broad range of matters but including identity, disputes between parties and/or professional conflicts or tension. The Part-time Ombuds will create a safe space for off-the-record conversations with individuals to identify and evaluate options or potential referrals, including to other offices or relevant conflict mediation. They will also provide policy clarification, when appropriate. The Part-time Ombuds help identify concerns and report trends or patterns to leadership.

This position will report to the Senior Vice Chancellor and chief of staff in the Chancellor’s Office of the University and will have a team of colleagues with whom they routinely work including from DEI, EOIX, HRIC, and Faculty Affairs, among others.

Essential Functions

Conflict resolution

  • Works collaboratively with individuals or groups to identify options and develop strategies for addressing concerns, solving problems, and resolving conflicts.
  • Serves as a fair and effective mediator to facilitate communication between disputing parties.
  • Serves as an informal, confidential, impartial, and independent resource to address questions or concerns openly without fear of retaliation or judgment.
  • Serves as a coach or support person to those seeking insight about interpersonal dynamics.

Policy and Practice

  • Collects and analyzes anonymous aggregate data to report patterns of conflict and makes appropriate recommendations for revision of existing policies or practices.
  • Works with policy-making committees such as the Faculty Senate, Staff Advisory Council, Dean’s Council, Chancellor’s Cabinet, including DEI, and other departments to make recommendations for changes in policies, procedures, or operating structures, as appropriate.
  • Prepares to address perceived irregularities with academic policies and practices, concerns about fairness or equity, disrespectful or inappropriate behavior, interpersonal disputes, or conflicts, among others.
  • Remains keenly aware of university policies and procedures governing conflict resolution, HR practices, academic integrity, student rights and responsibilities and claims of discrimination or harassment.
  • Serves as an information clearing house with respect to university policies and procedures and makes referrals as necessary.

Alignment with University Values

  • Demonstrates strong commitment to DEI principles.
  • Stays current on International Part-time Ombudsman Association (IOA) code of ethics and standards of practice to promote the highest level of professionalism and integrity.
  • Participates in IOA conferences and workshops.

Knowledge, Skills, and Abilities

  • Ability to earn the trust of constituencies and preserve the integrity of the process
  • Excellent oral and written communication skills
  • Ability to work with students, faculty, and staff
  • Knowledge of/or working experience with university policies and procedures
  • Ability to evaluate and develop system-­- wide operating structures, processes, policies, and procedures
  • Experience, knowledge, and ability in dealing with confidential communications
  • Ability to collaborate and work cooperatively with diverse community members, individuals, groups, and university offices

Required Qualifications

  • Bachelor’s degree
  • Five (5) years of experience of professional experience in conflict resolution, mediation, and facilitation or related experience
  • Specific training in conflict resolution, communications, or related field

Preferred Qualifications

  • Master’s or law degree 
  • Higher Ed experience with a strong understanding of organizational practices and culture
  • Certified Organizational Part-time Ombudsman Practitioner certification from IOA or equivalent.

Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often, and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physical Activities

1. Ability to sit in front of a computer for an extended period.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule
Monday - Friday, part-time/flexible hours. University operating hours are 8:00 a.m. - 4:30 p.m. Majority or work will be on-campus and hybrid work arrangements are available for discussion with the hiring manager.  

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on January 23, 2023.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 14.

Salary Range:
The salary range for this position is $50,000 - $55,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.