Associate Ombuds
Position Description
The Ombuds Office at CU Boulder invites applications for an Associate Ombuds! The Associate Ombuds is a designated neutral dispute resolution practitioner who provides confidential and informal assistance to students, staff, faculty, and administrators at the University of Colorado Boulder. The Associate Ombuds assists individuals in understanding and considering their options, answers questions, facilitates communication, and provides information and referrals. They have no administrative or decision-making authority on behalf of the University.
The Associate Ombuds follows the Code of Ethics and Standards of Practice of the International Ombuds Association. In consultation with the Director, the Associate Ombuds conducts outreach to assigned campus units.
- Confer with individuals experiencing conflict (e.g., interpersonal disputes, complaints about perceived unfair treatment). Assist these individuals in identifying and reviewing possible options to manage or resolve their concerns.
- Provide conflict-related workshops, training and outreach for members of the university community, including on social media.
- Facilitate or mediate conversations involving conflicting individuals or groups to assist them in improving mutual understanding and/or communication and identifying strategies to resolve work-related conflicts.
- Assist constituents in gathering information to help them in understanding and effectively navigating university bureaucracy (e.g., formal and informal rules, fair process concerns, procedures, etc.)
- Provide updates and commentary on policy and legal changes to the Ombuds Office staff as needed.
- Communicate, as appropriate, with members of the university community to facilitate referrals, and to learn about significant trends, initiatives, and activities across the campus. Supports the Ombuds Office with additional duties as needed.
