Ombuds Specialist 3/4

This position will be filled at either the Ombuds Specialist 3/4 level, depending on the skills of the selected candidate. 

The Ombuds Office is seeking a conflict management professional with demonstrated skills, training, and experience in the dispute resolution field.

Ombuds Specialist 3 ($87,800 - $143,000)
The selected candidate will perform the following job duties:

• Provide confidential, informal, neutral, and independent assistance in resolving Laboratory-related concerns.
• Listen to concerns, ask insightful questions, and brainstorm a variety of potential actions.
• Apply in-depth knowledge of Laboratory functional areas, business strategies, policies, and goals.
• Manage multiple assignments with a demonstrated ability to be responsive, hold confidences, remain neutral, and accept feedback.

Ombuds Specialist 4 ($96,600 - $158,000)

In addition to what is outlined for the Ombuds Specialist 3, the Ombuds Specialist 4 will perform the following job duties:

• Demonstrate broad expertise and unique conflict management knowledge.
• Use advanced skills to clarify the visitor's objectives and core principles to achieve their goals in creative and effective ways.
• Develop advanced conflict management concepts, techniques, and standards based on professional research, principles, and theories.
• Viewed as an expert in the field within the Laboratory.
• Handle significant, unique, and complex issues and provide solutions that are highly creative.

Minimum Job Requirements:

Technical Knowledge
Essential competencies are diplomacy, problem solving, and superior interpersonal skills.
You will research the best Ombuds practices from across the country and develop and apply concepts, techniques, and standards based on conflict resolution principles and theories.

Communication
This role requires outstanding communication skills, including the ability to listen, de-escalate emotions, listen for and detect underlying concerns, remain neutral, and help develop a path forward. You will be expected to design and deliver trainings and conduct group facilitations.

Collaboration
Teamwork is essential to the success of our group. As such, you must have the demonstrated ability to work effectively in a group environment.

Education/Experience at Ombuds Specialist 3: This position requires a bachelor's degree and 8 years of high-level experience in and unique knowledge of conflict resolution, counseling, crisis response, or other closely relevant professions; or an equivalent combination of education and experience.

Additional Job Requirements for the Ombuds Specialist 4 position

Organization & Self Direction
You must have the proven ability to accomplish work independently, efficiently, and effectively without considerable direction. You will work under consultative direction of the Ombuds Manager toward predetermined long-range targets. Assignments are often self-initiated.

Exceptional Interpersonal Skills
You will be expected to foster highly effective relationships. Your contacts will include, but not be limited to, employees; managers; subcontractors; federal, state and local agency representatives; business owners; technology transfer partners; and ombuds and mediation professionals from across the U.S. and internationally.

Mentoring
You will have experience successfully mentoring and providing constructive feedback to staff, demonstrating an enthusiasm to share skills and knowledge and invest in the professional development of others.

Knowledge of the Field
Certifications in arbitration, mediation, facilitation, and/or coaching, are desirable. You must be proficient in the International Ombuds Association Standards of Conduct and Code of Ethics. You should have experience authoring articles and/or doing presentations to national and international groups on Ombuds-related topics.

Education/Experience at Ombuds Specialist 4 level : This position requires a Bachelor's Degree and 12 years of high-level experience and knowledge of conflict resolution, counseling, crisis response, or other closely relevant professions; or, an equivalent combination of education and experience.

Desired Qualifications:

Mission Focus

• Candidates should demonstrate knowledge of the Laboratory's organizational structure and governing and implementing policies, procedures, and instruction.
• At this level, post graduate course work or professional certification is desirable. Membership in the International Ombudsman Association preferred.

Relocation is required. The work location for this position is onsite and located in Los Alamos, NM. 

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants: For full consideration you must attached a detailed cover letter that addresses how you meet the requirements and desired qualifications for this position.

Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. 

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Incentive Compensation: Ombuds Specialist 4 position is eligible to participate in the Triad Incentive Compensation Program. 

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [email protected] or call (505)-664-6947.