Cornell University is re-opening its search for an Assistant Ombuds. The new Assistant Ombuds will act as a conflict resolution practitioner providing assistance to students, staff, and faculty for their Cornell-related concerns, conflicts, and issues. Assistant Ombuds responsibilities include meeting with community members, conducting outreach and training, and facilitating conversations with students, staff and faculty facing conflict or challenges. Through these activities, the Assistant Ombuds helps visitors resolve conflicts and contributes to building a campus culture of access and belonging.
This is a full time, 40 hour/week, on campus position (within commuting distance from Ithaca, NY). Some hybrid activities are possible, but the Assistant Ombuds will be expected to be on campus regularly and frequently.
We are seeking a team member who has the following qualifications:
- Bachelor's degree and at least 5 to 7 years’ experience in the field of conflict resolution/ mediation/ negotiation or related field (such as student services, human resources, or academic support with conflict resolution/mediation/negotiation as a key responsibility) or an equivalent combination of education and experience required.
- Demonstrated conflict resolution skills, exceptional listening and interviewing skills, ability to identify the significant, relevant issues in a visitor concern, ability to work with sensitive issues, ability to exercise sound judgment under pressure, and ability to maintain confidentiality.
- Excellent analytical and problem-solving abilities, and strong written and oral communication skills are also valued.Also valued is experience working with subtle and complex institutional political dynamics.Finally, strong background of sensitivity to issues of access and community belonging is highly valued.
Preferred:
- An understanding of University policies and protocols, structures and operation, plans and priorities. An understanding of the implied fluidity of this structure in a growing and changing University.
- Master’s degree in conflict resolution or related field.
- Subject matter expertise in access and community belonging.
A cover letter and resume are required for further consideration for this position.
All applications MUST be submitted through Cornell University’s application portal at
https://cornell.wd1.myworkdayjobs.com/CornellCareerPage/job/Ithaca-Main-Campus/Assistant-Ombuds_WDR-00056661-1
The application site also has additional information about the position and Cornell University.
Applications received by Feb. 15, 2026, will receive full consideration.
